Frequently Asked Questions
How long until my order is shipped?
All orders are processed and shipped out within 3 business days of purchase. If for some reason we are unable to do so you will be contacted with more information.
How is shipping calculated?
Shipping is flat rate, based on order amount before taxes.
Under $150 (Canada Post): $11.99
Over $150 (Canada Post): Free on all orders
Canada Post Light Packet Shipping:
Orders containing only small, lightweight items will be offered the Light Packed Shipping option. Products qualifying for this option will have it noted under the Additional Information tab.
Under $80: $4.99
Over $80: Free
Free Shipping at $80 (select products):
Most Games Workshop products qualify for free shipping at order values of $80 or more. Products qualifying for this option will have it noted under the Additional Information tab. Light packet products also qualify for this shipping option.
In-Store Pickup is free on all orders.
How do PRE-ORDERS and BACKORDERS work?
Pre-Orders are only shipped once release date from manufacturer passes. There is a possibility that not all pre-orders can be fulfilled in which case we ship to customers that ordered first. If we are unable to ship your pre-order upon manufacturer release, we will contact you.
Backorders are shipped as soon as it is back in stock. We only enable backorder options on items we don’t expect a long delay for restocking. If we cannot ship the order within 2 weeks of order date we will notify you of the status and expected timeframe, as well as offer options to credit/refund backordered items if desired.
Please note that if any in-stock items are on your order that includes a pre-order or backorder item, the entire order is put on hold until we can ship it complete. We recommend purchasing pre-orders separately to minimize potentially significant delays, unless you are aware of the release date and are okay with the wait! You can always contact us about your order as well.
Do you ship International?
Currently, we only offer shipping to customers located in Canada.