Frequently Asked Questions
How long until my order is shipped?
All orders are processed and shipped out within 3 business days of purchase. If for some reason we are unable to do so you will be contacted with more information.
How is shipping calculated?
Shipping is based on order amount before taxes and the item shipping options.
Light Packet under $80: $3.99 plus $0.50 per item
Standard shipping under $50: $19.99
Standard shipping $50-$200: $14.99
Oversize shipping under $200: $19.99
Remote shipping under $200: $34.99, between $200 and $350: $14.99
Over $200: Free to Canadian Provinces
Over $350: Free on all orders
Free Shipping at $80 (select products):
Most Games Workshop and Warlord Games products qualify for free shipping at order values of $80 or more. Products qualifying for this option will have it noted under the Additional Information tab. Light packet products also qualify for this shipping option.
Singles Store:
Mailer under $25: $1.99
Mailer over $25: Free
Tracked Package under $100: $14.99
Tracked Package over $100: Free
To ensure optimal performance, and ease of customer experience, we have separated our inventory of games, and trading card singles. Both are separate store checkouts and accounts.
In-Store Pickup:
In-Store Pickup is FREE on all orders. PLEASE NOTE that for customers from other provinces, store pickup will be unavailable by default. A Manitoba address is required to enable this option. To use this option, simply add our address as the SHIPPING address, and keep your address as the billing address. This is to ensure that the required Manitoba taxes are applied on pickup orders.
How do PRE-ORDERS and BACKORDERS work?
Pre-Orders are only shipped once release date from manufacturer passes. There is a possibility that not all pre-orders can be fulfilled in which case we ship to customers that ordered first. If we are unable to ship your pre-order upon manufacturer release, we will contact you.
Backorders are shipped as soon as it is back in stock. We only enable backorder options on items we don’t expect a long delay for restocking. If we cannot ship the order within 2 weeks of order date we will notify you of the status and expected timeframe, as well as offer options to credit/refund backordered items if desired.
Factory Direct backorders are shipped either with the remaining order from our store, or directly from factory. This option is only available at this time from our partnership with a number of Indie Miniature Designers. If not in stock at our store, these orders can take 3-4 weeks for delivery as product is made on demand.
Please note that if any in-stock items are on your order that includes a pre-order or backorder item, the entire order is put on hold until we can ship it complete. We recommend purchasing pre-orders separately to minimize potentially significant delays, unless you are aware of the release date and are okay with the wait! You can always contact us about your order as well.
Do you ship International?
Currently, we only offer shipping to customers located in Canada.
Curbside Pickup
Curbside Pickup is available during our regular business hours! Call the store at 204-408-1110 when you arrive and provide your name and order ID (5 digit number on the receipt), and inform us of the car you’re in! We will bring out your order. Pickup is always free!
Deliveries
Delivery to Steinbach, Mitchel and Kleefeld is available (free over $200 order value):
We aim to deliver orders within 2 business days, if you have a preferred day and time please let us know in the order notes and we will do our best to accommodate you.